All our deliveries are serviced through well-reputed courier services. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is fulfilling your order.
You can use the tracking number to track the status of your package on the courier company's website.
We currently don't charge any shipping fee. We have a FREE Shipping Policy for all our customers.
We ship products throughout India via well-reputed courier services.
We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a 'Track Your Order' tab which allows you to see the exact status of your order in real time.
Purchases are shipped from our warehouse in New Delhi via reputed courier service agencies.
All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business days.
For remote locations, deliveries may take between 10-12 business days. You will find the expected delivery date of your package on the tracking portal of the courier service, once it is shipped.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative i.e. a family member, colleague, neighbour, etc.
We highly recommend that you sign and collect your package by yourself, upon delivery. The Ayurveda Experience takes no responsibility for packages signed by anyone except the customer.
While we try our best to fulfil your orders correctly and in the best manner possible, for any complaints with regards to your order, please contact our Customer Support team at email@example.com within 10 business days of your order delivery and we’ll happy to replace your order.
Go to All products. Click on the product you wish to purchase. A new page opens. Adjust the quantity of units you want and simply click on the ‘Add to Cart’ button below the product’s description. Your purchase is added to the cart, and you will be redirected to the ‘Cart’ page.
If you wish to purchase more items, you can go back and add more products to your cart in the same manner.
When you wish to check out, simply tap on the ‘Checkout’ button.
You’ll be redirected to the ‘Checkout’ page where you must complete the required contact and payment information to place your order.
While finding the right products that suit your skin and hair type could be a touch-and-go, here, at The Ayurveda Experience (TAE), it’s a simple task.
All our products are formulated keeping Dosha types/skin-hair types in mind. You can simply choose any from our collection of face, hair and body products that best suit your body type. You can find relevant information about the product in the product description.
Since all our products are completely natural, and Ayurvedic in nature, we use only herbs that are known to benefit human beings. We also never test on animals.
If you still need assistance choosing the best product that suits you, feel free to reach out to us at firstname.lastname@example.org or at +91-8929325599
Yes. You can do this by filling in your address under 'Billing address' and the address you wish it to be shipped to under 'Shipping address'.
Once you place your order, your order confirmation will immediately be emailed to you. Please check your email for your order confirmation email. Please check your spam/junk folder too.
Yes, you can leave items in your cart, however the price and stock availability of these products are subject to change. There is a possibility that the products may go out of stock or the offer on the product may expire since the time you added it to your cart.
To create an Account, all you need to do is go to the ‘Login’ option on the menu bar, on the top of the screen and click on “New Customer? Sign Up”. Create an account by putting in your First name, Last name, e-mail address and a password of your choice.
You can also subscribe to our Newsletter for timely updates by checking the checkbox.
Once you provide this information, an Account Activation e-mail would be sent to you. You can simply click on the ‘Activate your Account’ button, in the email.
Once your account is activated, you will receive an Account Confirmation e-mail as well.
You get exclusive benefits and a superior shopping experience by signing up for an account at our website.
Your account allows you to:
Track all past and present orders at any time, in one place.
Get notifications as soon as your favourite products are back in stock.
Receive exclusive notifications about sitewide promotions, first look at new launches and discount offers on the platform.
Unfortunately, products listed as "Out of Stock" are not available for sale.
However, you can leave your email address at the pop-up box to be notified when the product comes back in stock. We will send you a notification email as soon as the product is back in stock.
There are various reasons why this may have happened, but we suggest the following step.
Firstly, check with your bank to ensure there are enough funds available to fulfill the order.
Secondly, check if your debit or credit card or your net banking system information is valid and up to date. If you were recently issued a new card some of the information may have changed. Please confirm your credit card details and try again in that case.
Thirdly, check that your name and address match the name and address on your current credit card.
Contact us, detailing the problem you have encountered. You can either email us on email@example.com or call us at +91-8929325599 and our Customer Support team would be happy to assist you.
Please drop us an email at firstname.lastname@example.org with details of the order number. We will get back to you.
You can pay for purchases using your Debit, Credit Card or via Netbanking. We have 50+ Bank options via Netbanking. We also offer a variety of UPI Options (Google Pay, PhonePe, BHIM, Paytm, Bharat QR). We also offer variety of Wallets (FreeCharge, PhonePe, MobiKwik, Freecharge, OlaMoney, JioMoney, PayZapp, SBI Buddy)
If you would like to ship to multiple addresses, please place a different order for each delivery address.
Yes, we will charge GST on all online orders. All prices shown are inclusive of GST.
We use Razorpay gateway for all card payments and for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner.
If you are registered with us, we will share regular email notifications with you about upcoming products. We also feature our newly launched products under our ‘New in Store’ section on our home page for ease of browsing and shopping.
When you’ve reached the checkout page (after the cart page), you’ll see an option to enter your discount coupon or gift voucher. Once you've entered the code, your total due amount will get adjusted. You can continue filling out your billing & shipping details, and place your order using your chosen payment method.
C. Cancellations, returns & refunds
We strongly believe in the purity, quality and efficacy of our 100% Natural, 5000-year-old authentic Ayurvedic formulations, along with thousands of people across the world. However, to ensure 100% customer satisfaction, we also offer a 10-day money-back guarantee on each of our products.
If you are not satisfied with your purchase in any manner, write to us at email@example.com within 10 days of receiving the product and we’ll give you a courteous refund!
Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order.
Cancellation after shipment: Please email us at firstname.lastname@example.org or call us on +91-8929325599 to contact our Customer Support Team (Timings: 10am-7pm) and we will be happy to help you with your order cancellation.
For pre-paid orders that have not been shipped yet, your order will be cancelled within 24 hours of cancellation and the amount will be reflected in your account as per your bank’s guidelines which is usually within 10 business days.
We are offering all customers a 10-Day Money Back Guarantee. Returns will not be accepted if the request is initiated after 10 days of order delivery. For any clarification, please feel free to contact our customer support team.